Welcome to Wayne Lowe’s FAQ section. This FAQ is designed to improve your shopping experience with us. In the event that you have further enquiries, please do not hesitate to leave your enquiries here and our customer service representative will respond to your enquiries as soon as possible.

At Wayne Lowe, we strive to do our best in providing you with a pleasurable online shopping experience. Registering with us will help us serve you better. You will be able to breeze through your future purchases at Wayne Lowe because you need not enter your details again. You could also track the status of your order and also be the first to be informed of our new arrivals and updates.

You have our utmost assurance that your personal details are kept private and confidential. Under no circumstances will your personal details be revealed to any third party. For registration we record your name, contact number, mailing and email address. We will only use your contact details to keep you posted on the latest arrivals and news about Wayne Lowe.

Kindly click I forgot my password. A new password will be sent to your email.

We provide an easy-to-use shirt size guide here. This is a detailed guide to help you measure your body size so you can get a shirt that fits you. If the event that you are still unsure about your shirt size, you can order our shirts using the Cash on Delivery option and we will get in touch with you for a fitting session to find the perfect fit for you.

We use PayPal as the payment platform for our shirts. You can either use your PayPal account or Mastercard, Visa, American Express for your payments.

We also accept cash upon delivery of your product if you opt to use our Cash on Delivery service (Do kindly note that such service only applies to Wilayah Persekutuan and Selangor Darul Ehsan)

Because we only accept PayPal, we do not process your payment. It is hence not possible for us to mishandle your card information. Find out more about PayPal’s top notch security here.

Since you will be directed to PayPal for your payment, your credit card details will be entered on PayPal’s payment gateway. We do not store your credit card details.

We are glad to inform you that we provide free delivery service to Klang Valley areas.

Yes we do, we are also pleased to inform you that any delivery charges and/or courier charges will be absorbed by us.

No. As yet, we do not deliver Wayne Lowe shirts outside Malaysia. However, we will expand to other countries in the future. So worry not, we will keep you posted on any updates in relation to this matter.

We use Pos Malaysia for deliveries within Malaysia. For Klang Valley area, our delivery team will gladly be at your service.

Delivery within Klang Valley will normally take one (1) day after confirmation of your order whereas delivery out of Klang Valley will normally take within seven (7) working days (dependant on our logistics partner) after confirmation of your order.

Wayne Lowe is an online store and has no physical outlet. This means that you can purchase shirts from us 24 hours a day from virtually anywhere in Malaysia and have your orders delivered to your doorstep. You also save the hassle of going through traffic, queuing, trying to push yourself through a crowd and all the annoying things you do not need to deal with in your busy life now.

We do set up temporary counters at departmental stores every now and then to get the traditional retail market peeps to know about us, do sign up for our newsletter for such updates!

At Wayne Lowe, every shirt is checked in detail by our personnel before delivery. We are confident that our shirts delivered to you would be in perfect condition. That being said, in the unlikely event that our shirts shall be flawed upon delivery due to faults on our part, we will be more than glad to provide a free return service. We are also glad to inform you that a one (1) time free exchange service for our shirts due to incorrect sizing is also provided.

However, do note that the free return and free size exchange will not apply to:-

  • Products that are on promotion (discounted products); and
  • Products that are delivered by way of Cash on Delivery (COD)

In the event that you shall request for a return or exchange, you would have to notify us within seven (7) days of the original order receipt by way of email addressed to support@waynelowe.com. You would also have to mail the product back to us at 27B, Jalan ss21/56b, Damansara Utama, 47400 Selangor Darul Ehsan (it is advisable to use registered mail to ensure that a record is kept) and we will provide the return/exchange upon inspection of the mailed product without any delivery charges.

Yes, we are proud to announce that we do have a cash on delivery service. You can order our shirts and only pay when they are delivered to your doorstep! Yes! We are that confident in our shirts!

Here is how it works:-

  1. Browse through our fine selection of dress shirts and pick the shirt(s) of your choice (“Your Shirt”).
  1. Pick your size and check out.
  1. At the billing page, select Cash on Delivery option and fill in the details.
  1. We will get in touch with you to confirm the shirt sizing.
  1. If you are unsure about your shirt size, our delivery team will make an appointment to visit you and provide you with sample sizing shirts to find the right fit. Only after the fit is confirmed will our delivery team hand over Your Shirt which fits you.
  1. Run your hand through the fabric of Your Shirt to make sure it is a true quality fabric that suits your taste.
  1. Once you are happy with Your Shirt, you can proceed to pay our delivery team in cash and sign the delivery order.
  1. Congratulations, you are now a proud owner of a Wayne Lowe shirt.
Kindly note the following:-
  1. Cash on delivery service only applies to areas in Selangor and Wilayah Persekutuan.
  2. Once goods are accepted by cash on delivery there will be no returns or exchanges.

Shirts made from 100% cotton do tend to wrinkle easier. This is a natural characteristic of cotton.

Yes, there are iron-free cotton shirts. However, to achieve the effect of “iron-free”, the cotton has to be chemically treated with a thin film of chemical compound known as Formaldehyde, a known carcinogen. Besides having a cancer causing potential, it could also cause side effects to certain people, for example: burning sensation to the eyes, throat, nose; coughing; wheezing; nausea and/or skin irritation. Further, iron-free shirts also often result in an inferior touch, sometimes bearing a certain smell after long hours of wear, and the fabric tends not to absorb as much water as regular cotton.

At Wayne Lowe, we not only strive to create quality shirts but also hold to the principle of keeping our customers alive! Hence we dont produce iron-free shirts.


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